Frequently Asked Questions
Everything we get asked about process, pricing, technology, and support. Search to jump straight to an answer.
<process/>
We follow a proven 5-phase process: Discovery & Planning → Design & Prototyping → Development → Testing & Refinement → Launch & Support. You’ll have visibility into every step.
We’ll need your input during discovery (requirements), design approval, and content review. Expect 3-5 hours total commitment spread across the project timeline.
Absolutely. We’re happy to sign your NDA or work under a mutual NDA. Client confidentiality is standard practice.
We understand business priorities shift. You can pause for up to 30 days with 1 week notice. Longer pauses may require re-scoping.
<pricing/>
Yes, all our projects are fixed-price based on a defined scope. If requirements change mid-project, we’ll provide a change order with updated pricing.
We accept bank transfers (ACH), credit cards (via Stripe), and PayPal for US clients. International clients can pay via Wise or bank transfer.
Never. Our quotes include everything except third-party services (hosting, premium plugins, stock assets) which are billed at cost or disclosed upfront.
Yes, we offer 15% discounts for registered 501(c)(3) organizations and educational institutions.
<technology/>
WordPress powers 43% of the web for good reason: it’s flexible, secure when properly maintained, and gives you full content control. We specialize in WordPress because we believe in empowering clients.
Yes! We build sites with user-friendly content management in mind. We’ll also provide training and documentation so you’re never blocked.
We follow WordPress security best practices: regular updates, strong authentication, limited login attempts, SSL certificates, and security plugins. All sites include a security audit before launch.
In most cases, yes. We’ll evaluate your current hosting during discovery to ensure it meets performance and security requirements. If not, we’ll recommend alternatives.
<support/>
All projects include 1-3 months of support (depending on tier) covering bug fixes, minor content updates, and technical questions. New features are quoted separately.
Yes! Our monthly support plans range from $450-$850/month and include updates, security monitoring, backups, and allocated development hours.
Emergency issues (site down): within 2 hours. Bug fixes: within 24 hours. General requests: within 48 hours. Monthly plan clients get priority response.
Absolutely. We offer site audits ($500) to evaluate code quality, security, and performance, then provide recommendations for improvements or rebuilds.
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